A US passenger took a 96-hour trip to Germany to collect his lost luggage after it was shown the bags were in the city.
According to the travel website The Points Guy, the luggage of a man and his family was lost on a flight to Poland.
After the family's Lufthansa flight from Venice to Poland was canceled, the four of them were booked onto a Eurowings flight that included a stop, but no plane transfer in Germany.
Half of the people on the plane do not have their luggage, according to the travel website.
He told The Points Guy that his bags had been taken off the plane.
The bags did not move for weeks leaving the family frustrated.
You can't scratch the itch. It's crazy.
After he and his girlfriend returned to the US, they waited another five days for their bags to be returned. He traveled back to Germany to collect the bags.
He said that airline customer service was not helpful.
He said that it was screaming into the chasm.
On his way back to Europe from Las Vegas he stopped in Germany.
He had to complete the last part of his trip by rail because of travel disruptions in the second leg.
He was shown several lost luggage rooms where he was left to comb through piles of lost baggage that he described as smelling horrible.
He dropped off some of the suitcases at his girlfriend's parents in Poland and traveled back to the US with the rest.
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