Travel privileges are one of the great perks of working in the airline industry. Some people don't understand that this comes with certain expectations related to conduct and how to behave

Why Air Canada revoked employee’s travel perks

People don't know when to stop. Air Canada suspended employee travel privileges after the daughter of an employee complained.

According to the woman, she filed a complaint with the airline after she received poor customer service while travelling with her mother. Senior officials at the airline were copied on by the woman. The woman claimed to be a revenue customer instead of traveling on employee privileges.

The travel privileges of a 62-year-old Air Canada employee and her daughter have been suspended for two years because of this incident. The woman is concerned that her mother might lose her job if the situation gets out of hand.

The woman is going to the media again to complain about how she and her mother were treated.

“I had a really like sickening feeling when my mother told me what they did to her. It’s one thing for me to be reprimanded, but it’s totally different for my actions impacting my mom.”

The employee went to the union to protest the decision but the union said there was nothing they could do and she should apologize to the airline.

The following statement was issued by an Air Canada spokesman.

“We deal with our employees directly on internal matters. However, we can confirm employee travel is a special privilege and a unique and generous perk of working for an airline that comes with responsibilities which the overwhelming majority of employees and families understand and value.

“We take feedback about our services seriously. In fact, we undertook an investigation into the complaint lodged, and subsequently found facts which did not align with what was presented.”

Air Canada suspended an employee’s travel privileges


We don't know what the complaint was about. No matter how you slice it, the daughter of the employee crossed the line and continues to dig a deeper hole.

  • When you take advantage of employee travel perks, you have to agree to certain terms and codes of conduct
  • Even if she had a legitimate complaint, you can’t misrepresent yourself as a paying customer, and you shouldn’t try to get media involved in trying to solve an internal issue
  • She’s outraged that her mom is being reprimanded for her actions; that’s how it works when you take advantage of employee travel privileges
  • Even the union made it clear that nothing could be done to defend the employee, and that she should just apologize
  • Even after all this happened, the woman is still trying to go to the media to complain about the outcome of this, claiming she fears her mother could now lose her job (which very well could happen if she keeps this up)

The amount of entitlement here is mind-blowing. Since they fear this kind of behavior, some airline employees are hesitant to give travel privileges to friends and family.

This behavior is considered to be the epitome of looking a gift horse in the mouth.

This traveler doesn’t seem to understand what a privilege is

Bottom line

Airline employee travel privileges come with certain expectations. The daughter of an Air Canada employee is an example of how not to act when travelling with airline benefits.

I don't see this ending well for her or her mother, the fact that this person is still trying to go to the media to basically mediation is very odd.

What do you think about this situation?