Delta gave a passenger $4,800 in air miles after forgetting to put his wheelchair on a flight from New York to Ireland, then breaking it on the way home

• Tim Kelly's wheelchair was broken on the way back after Delta forgot to put it on the flight.

• He has been given 400,000 air miles in compensation by the airline.

• He received 117,500 air miles and $4,000 in vouchers from Delta.

Delta Air Lines gave a passenger 400,000 air miles after it forgot to put his wheelchair on a flight and broke it on the way back.

Tim Kelly told Insider that he spent two days on vacation without his wheelchair after staff forgot to load it onto his flight.

Delta paid for Kelly to get a chair similar to his own until he arrived from JFK. Kelly told Insider that he contemplated flying home, picking up his spare wheelchair, and going back to Dublin.

It wasn't easy for him to return to New York. Kelly told Insider that one of the chair's hand brakes was snapped off. He said that it was easy to fix and that Delta paid for it.

Passengers have been subjected to huge lines for check-in and security due to the travel chaos.

Sometimes airlines and airports forget to put wheelchairs on flights or damage them in transit. Some passengers claim that they weren't offered enough compensation and that the replacements they were offered weren't suitable.

In a statement to Insider in July, Delta apologized for the misplacement of Kelly's wheelchair, saying that they consider a wheelchair an extension of a person.

Kelly, his wife, and his two children were offered Delta Choice vouchers and SkyMiles.

Kelly told Insider that he wanted tosqueeze them hard.

Kelly and his family were offered 20,000 extra SkyMiles by the airline as a goodwill gesture, but they weren't given any more compensation. An email seen by Insider shows that the airline said it wouldn't communicate with him anymore.

Kelly told Insider that the airline rang him twice and offered him another 400,000 SkyMiles. This is worth close to 5000 dollars.

Kelly shared with Insider show that four lots of 100,000 Skymiles were added to his account last Thursday.

He flew to Ireland a month later. The trip cost Kelly 100,000 SkyMiles.

Kelly said that Delta was doing the right thing by offsetting the loss of two days of vacation in Dublin.

Did you experience travel disruptions? Do you work at an airport or an airline? This reporter can be contacted at gdean@ Insider.com.

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