Audio-visual equipment was lost by American Airlines.
Ashkan Aghassi is a regular flyer.
His compensation claim hasn't been resolved despite the airline deeming the cases to be lost.
The audio-visual equipment in the passenger's luggage was worth more than $70,000 and was lost by American Airlines.
Ashkan Aghassi is in the top tier of the airline's frequent flyer program. He waited for his cases to arrive but they didn't.
As soon as he realized his luggage was delayed, Aghassi filed a claim for the value of the cases and their contents, but he was only able to produce a few receipts.
The report of missing luggage was reviewed by Insider.
He called the baggage department and was told they had been found in Dallas and would be delivered to him.
I called central baggage and was told that the luggage was not found and that the file had been closed.
After sharing his name with Insider, the agent reopened the claim and promised to follow up with Aghassi.
Before an investigation can take place, AA requires 30 days from first contact. He said at the end of June that he was frustrated by the lack of updates.
He received an email stating that the luggage was lost. Aghassi was asked to send the receipts for the equipment to finalize the claim and pay the bill. He didn't hear anything else after doing that.
The equipment is not covered by his business insurance because it was being transported as passenger luggage.
Aghassi spent tens of thousands of dollars with AA and their partners. My luggage has been lost or delayed multiple times, but I have never experienced anything like this before.
The person contacted American Airlines.
Business Insider has an article on it.
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