Delta damaged a 12-year-old's mobility scooter, leaving her housebound for days while her mother bought a replacement

A girl was left housebound for days after Delta damaged her mobility scooter.

Cross and Paul were on a Delta flight from Atlanta to New York's JFK airport when the scooter was taken back.

I don't think it's right for their employees to handle an important machine without any care in the world. I had to wait over two hours at the airport to file my claim.

Cross has been used to move between rooms since returning home.

She has crutches but she doesn't know how to use them. She has been in the house since her new one arrives.

I have to help her around the house because she holds on to me and hops around. Extra help and support is being given to me.

It is unacceptable to have your employees treat someone's medical device like they did my daughter's.

The handling of luggage for people with disabilities has been a problem for Delta. Insider reported in July how a passenger's wheelchair was not put on his flight.

Delta told Insider that it was in contact with Cross to speed up the process of reimbursing her.

Delta takes the care and transportation of mobility devices very seriously and understands that a mishandled device can affect a customer's daily life. We apologize for the experience and are working with the customer to make things better.