Air Canada revoked a worker's flying privileges after her daughter complained about poor service

Air Canada revoked the flying privileges of an employee after her daughter complained about the way she was treated.

The woman, who did not want to be named, told Insider that she filed a complaint with the airline after she was unhappy with the customer service she received at the gate. Her mother gave her flying privileges, and she used them to buy a ticket.

The woman's mother's flying privileges were revoked by the airline after she copied in senior officials at the airline and email them.

An email was sent to the employee suggesting that her daughter had misrepresented herself as a revenue generating customer.

The airline disciplined her mother and issued her with the same punishment.

An email shows that a senior official told the employee that she wouldn't be allowed to fly for two years.

The woman said that she had a sickening feeling when her mother said what happened to her. It's one thing for me to be reprimanded, but it's not the same for my mom.

Stand-by tickets allow airline employees to fly anywhere for a fraction of the normal cost and are an attraction of working for Air Canada.

The woman said that her mother took the job because of stand-by privileges. If the situation gets out of hand, she will lose her job.

The woman said her mother went to her union but was told there was nothing they could do.

Air Canada told Insider that they deal with their employees directly. Employee travel is a special privilege and a unique perk of working for an airline that comes with responsibilities which the overwhelming majority of employees and families understand and value.

feedback about our services is very important to us." We investigated the complaint and found facts which did not match what was presented. The airline didn't say anything else.