Five days after they checked out, an airline sent a couple's lost luggage to a hotel on a remote Scottish island.
Ansen and Amandria flew with American Airlines from Chicago to Dublin and then Aer Lingus from Glasgow to Dublin.
The couple were travelling for their 15th wedding anniversary and had their flights canceled before they left. Ansen was forced to check his bags in Chicago even though he had brought carry-on luggage.
He noticed their bags were gone when they arrived in Glasgow. Ansen was told by Eagle Aviation that their bags would be sent to their hotel.
The couple wore clothes that were lent to them by their travel companions.
The couple had to take a lot of transportation to get to their hotel in Iona, a remote island off the west coast of Scotland.
Ansen told Insider that she begged them to not send our bags to the hotel because they wouldn't arrive on time. We could pick up our bags at the airport while we were in Glasgow.
The luggage did not arrive until five days after they checked out, when they were already in Edinburgh.
They said there was nothing they could do because Iona is so remote.
The travel chaos affecting Europe and the US this summer was underscored by the fact that the lost luggage, which is still waiting in Iona, was just one of severalhiccups on a journey that included cancelations, delays, and huge lines at Chicago Airport's immigration checkpoint.
The bags were stuck at the hotel for 22 days because Aer Lingus hadn't given Eagle Aviation permission to collect them. He might have to pay for the bags.
The entire experience with Aer Lingus has been terrible, but their complete and utter lack of any semblance of customer service or even response to someone who has had a terrible experience with them is appalling to me.
We backpacked across the UK since our backpacks were the only things we had. "After saving up for years for this once-in-a-lifetime trip, it still feels like we were robbed a bit by the airlines, forced to go through the trip without our luggage that we never even wanted to check in."
Eagle Aviation was contacted for comment.
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