Cruise passenger embarrassed over wearing sweatpants for 15-day 'trip of a lifetime' after Air Canada failed to deliver her delayed baggage, report says

• The guest was embarrassed by the clothes she had to wear after her bags went missing.

• A passenger on an Air Canada flight boarded a cruise ship.

• The airline promised that her baggage would be delivered to a port stop.

A passenger who took an Air Canada flight before boarding a cruise ship said she was embarrassed at having to wear sweatpants.

According to The Wall Street Journal, the Buxbaums flew from Toronto to London on June 24 in order to board a cruise ship that would take them to Norway and Iceland for their wedding anniversary and birthday.

Buxbaum told the publication that the couple's bags were left off the flight. She said the bags were sent to the couple's home after the airline promised to deliver them.

Buxbaum wore sweatpants for the trip. It was a big deal.

The couple had to cancel their formal dinner and dance reservations due to the lack of their bags.

It's just one story from a summer that continues to be defined by travel chaos, lost baggage, and long waits at airports as the aviation industry struggles to cope with a surge in travel demand after the swine flu.

There have been problems with the baggage system at Toronto Pearson International Airport. Some passengers claim to have waited as long as a month for their luggage to arrive.

According to The Wall Street Journal, the hub is the worst airport for delays by number of flights. According to the publication, more than half of flights leaving the airport between June 1 and July 18 were late.

One ramp agent told Hannah Towey that travel chaos at the airport was the worst he had ever seen. Air Canada has a majority of flights at the airport.

According to The Wall Street Journal, officials from the airport said they have had less time to respond to demand because the travel demand only picked up after the federal government loosened vaccine requirements. The officials said that passenger numbers increased in late May and June.

Insider made a request for comment from the Greater Toronto Airports Authority and Air Canada, but they are yet to respond.

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