Qantas lost a passenger's luggage and then charged her hundreds of dollars in excess baggage to bring her replacement items home, report says

Qantas lost a passenger's luggage for a week and then charged her A$380 to board with replacement items she had purchased.

According to the Daily Telegraph, Corrinne and her husband Peter flew with Qantas to Denpasar airport in Indonesia, but their bag didn't show up. There were shoes and other items in it.

The online tracking system broke down and the couple had to wait a week for their bag after they were given a set of pyjamas and toothbrush.

When the bag turned up five days before they were due to leave, she and her husband bought replacements.

She said Qantas charged them $380 for 11 kilograms of excess baggage when they arrived at the airport.

Excess baggage should not be paid for when luggage is lost. The person told the paper.

I was so disappointed. I believe Qantas is on the verge of collapse. I won't travel with them again.

A Qantas spokesman told the Daily Telegraph: "We accept that these customers shouldn't have to pay excess baggage in these circumstances."

The baggage handler told The Guardian that the airline lost one in ten bags on domestic flights.

Qantas didn't reply to the request for comment.