British Airways wouldn't let a mother pick up her lost luggage without her 7-year-old daughter's permission

A British Airways passenger who was separated from her luggage and medication for the majority of her two week holiday was told she would need her daughter's permission to collect it.

A woman from Glasgow, Scotland, flew with her family from London to Florida over the Fourth of July Weekend. She noticed their bag was still at the airport.

Campbell-Hare told Insider that she spent a couple of days contacting the airline to try to convince them that her AirTag information was legit. It would be delivered the next day.

"I checked my AirTag location every half hour or so on the 7th and didn't leave our villa all day so I could make sure we were there for delivery."

She phoned BA at least 30 times over the course of two weeks, constantly advising them of the location of her case.

"I would speak to an agent in the morning who would advise their notes that it was being delivered that day and then another agent who would advise me my case had been delivered, when I could clearly prove it hadn't been."

Campbell-Hare said a BA agent had to investigate if she was lying about an attempted delivery, and another suggested she buy replacement medication from a pharmacy.

When Campbell-Hare decided it would be better to go to the airport and collect her luggage, she said a BA agent on the phone told her they would need her 7-year-old daughter's permission to collect it.

Campbell- Hare said that he was hung up on when he refused.

Campbell-Hare had been without her medication for seven days before she and her husband went to the warehouse to get it. She said it was next to hundreds of other lost luggage.

She had gone seven days without her medication and by the time she got her luggage, she was sick.

There has been chaos at airports and airlines during the summer months due to staff shortages.

A number of passengers have fitted their luggage with Apple AirTags in order to locate missing luggage more quickly, but they have not been able to speed up their return.

British Airways didn't reply to the request for comment.