Airlines are losing passengers' luggage, canceling flights, and even asking passengers to get off a plane they just boarded.
The crew of the airline are under a lot of pressure. Insider spoke to two flight attendants who said it was difficult to find affordable housing after completing the airline's training and being assigned to a base.
After quitting about two weeks after being assigned to Newark airport, she said she had spent more money on accommodations than she had earned.
A flight attendant who did not want to be named told Insider that they are living a nightmare. Most of us are homeless or living in a hotel with up to eight people in one room and barely making ends meet.
If management knows how many people are in a room, they will evict them from the hotel.
The airline began flying from Newark, New Jersey, in July 2020 and expanded last year, but cut several routes this year.
The flight attendant said that the airline couldn't handle the new crew. No one is interested in helping the crisis fund. Until September, all of the crash pads are full. We don't make a lot of money, so we're splitting a room that's $3,000 a month.
A few of us have no place to go, according to the flight attendant. Many new people quit because they couldn't afford to stay.
The worker is aware of colleagues who stay in the airport crew lounges.
Santana said that they were told not to worry about where they would be located. Santana was told that she didn't need to look for a place to stay.
Santana and the flight attendant both said that they were on a waiting list. They were paid $21 an hour before tax and only had to work 75 hours a month.
According to Santana, she spent about $2,500 on food and rides.
Santana was told by management that it would get better. I did not receive any flights. I was spending money that I was not earning back.
The flight attendant said that the biggest problem was that they weren't flying. There aren't as many flights at our base because it's new.
The company does not provide housing for staff, but it does offer confirmed seats on flights for those who commute from other areas during the peak travel season.
JetBlue has reduced its flying by more than 10% this summer to reduce operational issues.