The airlines blamed the aviation hub for the travel chaos.
Lord Paul Deighton wrote in the Telegraph that airlines have not been able to recruit enough ground handler because they are underpaying them. There are a lot of jobs handled by such workers in airports.
It is a low margin business that is labor intensive. One of the first costs airlines slashed during the Pandemic was this.
Over half of ground handlers in Europe have left the industry and many have been snapped up as delivery drivers. If airline customers don't pay market rates, ground-handling companies can't fill the posts.
In the last few weeks, we have seen a shocking increase in planes leaving without bags and passengers having flights canceled after they were already on board.
On the back of criticism from airlines, the airport has capped the number of passengers that can be flown out in a day. The busiest airport in Europe before the swine flu was Heathrow.
The demand for a limit on summer ticket sales was rejected immediately by the airline, according to a statement on July 14. After a meeting with the airport, it agreed to limit ticket sales.
The CEO of the airline questioned the new measures. He said that he had the right to restrict your flight because he couldn't overload his facilities. I would ask the management if they should have seen this coming.
Willie Walsh is the director general of the international air transport association. Walsh said he was surprised that Heathrow had not been able to get their act together better than this.
The aviation sector is dealing with a messy summer travel season with flight delays, lost bags, and chaos as demand has returned to pre-pandemic levels. Staff shortages are one of the issues faced by airlines.
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