The customer support hotline at a major airport in Scotland has been suspended because of the amount of verbal abuse from angry passengers.
The story was reported by the British Broadcasting Corporation.
"Unfortunately, we have seen a rise in the amount of abuse our teams are facing from passengers."
The majority of the problems the customer support team are dealing with are related to luggage. The airlines and handling agents are not responsible for luggage at the airport.
The phone lines have been temporarily suspended in order to allow our teams to work through a large amount of airport queries and to protect them from verbal abuse.
Air passengers are frustrated but the abuse is unacceptable. Passengers can contact customer support via email or the chatbot on the airport's website even though the phone lines are down.
Hundreds of bags belonging to passengers were being held at a warehouse. The passenger said she spent hours looking for her luggage in the warehouse.
The airline industry is struggling with a surge in summer travel demand as staffing shortages take their toll. Passengers have reported issues with long lines and missing luggage.
The Wall Street Journal reported that an American Airlines passenger had to drive 45 minutes to Denver airport to rebook his seat after he was on hold for four hours.
A passenger who lost their luggage said they had their parents' ashes in it, while another had her wedding dress in it.
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