After spending their entire European vacation without any luggage, a family from California was forced to buy new clothes.
Steve Gomez and his family went on a 17-day trip to Europe with a seven-day cruise.
There were only minor delays on their flights from Toronto to Rome.
Their luggage did not make it to Italy.
Gomez asked Aviapartner to report their missing bags.
We had to spend a few hundred dollars in the first two days just to have enough clothing to make it to the next day. We were going to stay in Rome for two nights and then board a seven day cruise from Rome.
Air Canada's luggage got to Rome the next day.
It was not possible to reach a human. There was a busy signal on the partner phone and no emails were answered. When the hold time gets to 61 minutes, the system hangs up on callers.
Insider looked at bank statements and booking receipts to see how much the family spent.
The family spent a lot of money on new clothes.
After multiple failed attempts to speak to someone about their luggage, the baggage tracker showed their bags would be delivered to Naples to coincide with their first stop in Salerno.
The luggage did not show up. "Our family of four spent the full cruise of 7 days, plus 4 days in Athens and 2 days in Venice with no luggage, a total of 17 days without our belongings."
When they got back to the airport, Gomez asked for an upgrade but was told no one was available.
She dealt with a family of seven that had no luggage for 10 days, and she thought she should be better off because other people were worse off.
Gomez drove two hours to pick up the bag from the airport after they were told it had been found. He received a call the next day about a bag.
They got their bags back on July 12.
The next challenge is to recover the cost of the expenses. Gomez thinks he will need to take legal action.
Air Canada was contacted and asked about something.
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