The passengers got an email saying their connection had been canceled.
The passengers were forced to travel to Edinburgh without their luggage.
Airlines have been asked to cancel flights at the last minute by the airport.
Three passengers on a British Airlines flight received an email telling them that their flight had been canceled.
Insider was told by passengers that their flights from the US to Edinburgh, Scotland to watch the British Open golf tournament had been canceled.
After leaving Austin, Texas on Sunday night, Robert Esparza, Victoria Esparza, and Raynee Graeff would fly to Edinburgh, Scotland. British Airways operated the flights, even though they booked their tickets through American Airlines.
Robert Esparza said that they received an email stating that the flight to Edinburgh would leave at 11:45 a.m. Time in the UK had been canceled. An email was sent to Graeff by American Airlines. Just after their flight took off.
They did not get the email until they arrived at the airport at about 9:50 a.m.
Please call to book a new flight, that's what the email said.
One of your flights was canceled and American Airlines couldn't rebook you from LHR to EDI, according to an email seen by Insider. There was no reason given for the cancellation. We apologize for the change to your travel plans.
The value of the ticket could be used as a credit for a future trip, according to American Airlines.
The company asked airlines to cancel 61 flights on Monday because they expected more passengers than they could handle at the airports. The main base of British Airways is terminal 5.
According to a booking confirmation Insider viewed, Graeff had booked her trip in November and spent over a thousand dollars on flights back and forth.
The passengers took a train and arrived at their hotel at about 1 a.m. after they couldn't book seats on another flight. One of the 12 flights from London to Edinburgh left on time and five were canceled.
The passengers told Insider that they had to go to Edinburgh without their luggage because they hadn't received it.
They had been told they would be reimbursed for the canceled flights, train tickets, clothes, and cosmetics, but she hadn't yet received any compensation.
Two passengers traveling with two small children, who were due to catch a connecting flight to Hong Kong, were told that their flight had been canceled.
The passengers said they were notified of the first cancellation in advance of the second one.
The passengers had to book a flight with Turkish Airlines because British Airways didn't have any other flights. According to the flight tracker, British Airways canceled three of its five Monday flights.
Did you experience travel disruptions? Are you employed at an airport or an airline that is overwhelmed by staff and cancelations? This reporter can be contacted at gdean@ Insider.com.
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