The boss of Designer Travel has called for honesty between suppliers and agents to make it easier for it to serve its wealthy clients.
Suppliers throughout the chain arestruggling to communicate quickly, and issues are worsened by operators withholding or issuing incorrect information, according to managing directorAmanda Matthews.
Matthews cited an example of an airline that said a flight had been canceled when it had actually been over booked.
She said it boiled down to honesty. We are prepared if we are told in advance.
We can fix a lot of these issues, but we can't when they're thrown at us.
I would call for basic honesty from everyone involved in the chain.
The admin centre of Designer Travel has been beefed up. Long wait times and communication issues with suppliers have created a pound effect on the company.
High-net-worth clients have always been demanding. She said that clients want answers as soon as possible.
We are at the end of the chain, but on the front line with the client.
She said that the agency was being forced to cut out operators in order to serve clients.
She said that they were cutting out the tour operator from the process and going directly to the source of the information to counter as many cases as possible. We are having to do whatever the hotelier, taxi company in Ibiza can do to help us.
We don't have to add to the tour operators' wait times because they are maxed out and short-staffed.
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