Travelers draw the most direct line to the cause of a flight's cancellation. Whether or not the flight cancellation was caused by the airline is immaterial.
As the airport's systems fail and it struggles to attract staff capable of handling full scale demand, airlines are canceling more flights. Heathrow tried to pull a fast one on price regulators, pretending travel demand would not recover so the airport could ask for higher fees.
I think it is time for the airlines to call the passengers and let them know that their flights have been canceled and that they need to rebook. The airlines are not to blame for it.
The lousy UK airport is ruining the trip for passengers, not airlines trying to get back on their feet and connect the world.
For decades, Heathrow Airport's wealthy owners made money hand over fist, but prioritized billions in shareholder dividends over any meaningful upgrades to airport facilities.
The passenger experience at the airport is not comparable to that found in Asia Pacific and the Middle East.
Many people think that the Tube is a public service. The thing is not. It is a private business which should fund a world class passenger experience.
A complex structure of investment subsidiaries acting on behalf of the Chinese state is one of the reasons why the airport is owned by a group.
During the Pandemic, shareholders milked every last ounce of profit and potential for dividends, but skimped on the facilities and experience.
Airlines have spent a lot of money trying to improve the sub-standard airport spaces and systems to make the most of what they have, while the airport tries to use flawed data to charge higher passenger fees, which would force airlines to pay more for each ticket sold.
There is a new wave of flight cancelations that are not the fault of airlines. They did everything they could to ramp up operations in time for the summer, but they did not.
In a fair and just world, Heathrow would be investing in call centers and training right now to serve the passenger needs of every flight they forced to be canceled. Airlines are being criticized for not creating problems.
Adding new stress to already stressed operations is incorrect. The customer service should be handled by the airport.
Remember that the airports fault is not your airline's fault if you're caught up in the latest wave of canceled flights. Let theCAA know how you feel about the operation if you want to see a better airport.
In a bid to raise prices and squeeze airlines, the airport wants to add a new fee to all airline tickets. Even though it's a symbol of the flying public in the UK, Heathrow Airport is a private company.
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