Rogers outage: Millions to get credits over internet and mobile blackout

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Rogers will give credits to millions of its customers after a nationwide outage.

Users will receive the equivalent of five days service according to the firm.

Transport, banking, and emergency services were affected by the 15-hour power failure.

The company has been ordered to give an account of why and how.

Rogers has more than 11 million subscribers.

Customers from all over the country have told the firm how the outage affected them.

Customers will be credited with five days of service, instead of the two days it had previously offered.

Millions of Canadians experienced a telecom service failure in the last few days. Francois-Philippe Champagne is Canada's industry minister.

He gathered the leaders of major telecoms companies to demand they take immediate action to improve the resilience of their networks.

The Canadian Radio-television and Telecommunications Commission wants a detailed account from Rogers as to why and how this happened.

"This widespread network outage not only disrupted Canadians and Canadian businesses across the country, it prevented access to services such as emergency/public alerting, as well as other critical infrastructure services," it said.

It took more than 15 hours for the outage to end. Services have been restored.

Some of our routers malfunctioned after a maintenance update in our core network, according to the chief executive.

Many emergency services phone numbers reported difficulties with incoming calls, and hospitals asked on-call staff to come into work until the problem was fixed.

People went to coffee shops and libraries when the internet wasn't working.

Rogers, Bell Canada and Telus Corp are the three largest companies in Canada.

Critics say there is a need for more competition in the telecom sector.