After the pilots said they had timed out, the passengers had to leave.
The flight from Charlotte to Boston had already been delayed.
The airline did not offer any kind of compensation.
The passenger said she had to leave the plane because the pilots had run out of time.
After arriving at Charlotte on Saturday, she was trying to get back to Boston.
She told Insider that she didn't want to go to the hospital. The deplaning broke the camel's back because I was up for so long.
She was told by the gate agent that the plane was in a hangar and was being repaired.
The pilot asked all passengers to leave the plane because the crew couldn't fly after just 20 minutes. We were all scrambling to find another flight after deplaning.
The people yelled at the gate agents. A man in the gate area was escorted off the plane after he became angry. I saw him after we were removed from the plane.
The original cabin and replacement pilots were found.
Gray shared a number of times her flight was changed.
The gate agents and flight attendants were wonderful, but everyone was angry at the pilot because he continued to let us board despite knowing he was about to time out.
Gray and her husband and two daughters have had bad experiences before. The family missed a flight from Philadelphia to Boston when their flight was delayed.
Travelers' travel plans are affected by summer chaos. Airlines have canceled thousands of flights and luggage is piling up in some airports.
American Airlines did not reply right away.
Business Insider has an article on it.
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