Rogers restores service for ‘vast majority’ of customers after massive outage

Rogers Communications says it has restored internet, mobile, and home phone service to the majority of its customers. Rogers said that some customers may experience a delay in regaining full service as it works to get everyone online.

The power went out as early as Friday at 5AM, lasting all day and into the evening. NetBlocks found that the internet disruption brought down 25% of Canada's internet connections.

Following our previous updates, we have now restored services for the vast majority of our customers and our technical teams are working hard to ensure that the remaining customers are back online as quickly as possible. pic.twitter.com/IobL7Dze6i

— RogersHelps (@RogersHelps) July 9, 2022

Rogers has 9 million mobile customers and 3 million internet and cable subscribers. In addition to affecting customers of Rogers' mobile subsidiaries, it also unplugged a range of essential services throughout the country.

A chart shared by NetBlocks shows real-time internet traffic data in Canada, and it shows that Rogers restored internet service around 12AM Saturday morning. The internet traffic data from Cloudflare shows a similar pattern, with internet traffic starting to pick up again at midnight and rising to nearly normal levels.

ℹ️ Update: Metrics show internet service is being gradually restored in #Canada after an outage at operator Rogers that knocked out a quarter of the country's observable connectivity.



The crippling incident has raised questions over the centralisation of critical infrastructure. pic.twitter.com/rJMT25e4mX

— NetBlocks (@netblocks) July 9, 2022

Interac stated that its services are back to normal. Interac recently announced that it had reached over one billion transactions with the company's services. Interac says it will add a supplier to strengthen its network redundancy in case of another outage.

There is no indication of a cyberattack, according to Canada's Communications Security Establishment. The experts from Cloudflare said that the problem was probably caused by an internal error. The Border Gateway Protocol is a system that controls the flow of traffic on the internet. Facebook's services were brought down last year due to B GP.

Image: Cloudflare

Rogers apologized again and said that they would credit all customers. The credit will be applied to your account without you having to contact us.