Delta threw passengers a 'pizza party' and offered $6,000 gift cards after a string of delays and cancelations

According to a TikTok post, Delta threw a pizza party for passengers and gave them $6,000 gift cards after their flight was delayed.

She was going to go from Boston to Rome on Wednesday. She said in a TikTok post that the flight took off after a 12 hour delay, but was forced to return to the airport because of a gas leak.

A $6,000 Mastercard gift card was offered to any passenger willing to move their trip to Friday or Saturday.

After declining the gift card offer, she chose a Thursday flight and faced another delay of about 90 minutes.

Delta ordered some pizzas from Nick's Place Online in response to the second delay, according to the TikTok post.

In an interview with Fortune, Ochoa said that he travels internationally frequently. There have been a lot of canceled and delayed flights because of pilot shortages. I've never had a pizza party before.

The passengers seemed to like the pizza. Delta offered to pay for any accommodations they couldn't get refunds for, as well as refunds for the original canceled flight.

Delta tried to get everyone's destination plans figured out. It was a great way to make the passengers feel better on the flight. She arrived at Rome a day late.

In the last few days, Delta has been notable for its response to canceled flights. Passengers on a flight that was over booked were offered $10,000 to move to another flight. Over the holiday weekend, more than a thousand flights have been canceled.

Delta is proud of its culture of empowering its people to make decisions like these to do the right thing for its customers.

While working to ensure our customers were reaccommodated to their destinations after an unfortunate disruption to their travels, our airport team made the judgement call to order pizza for the impacted customers. We apologize to our customers for the delay.

Insider requested comment from Delta, but they didn't reply immediately.