A small fleet of Cruise robotaxis in San Francisco suddenly stopped operating on Tuesday night, effectively stopping traffic on a street for a couple of hours until employees could arrive. There is a photo of the stuck cabs at the corner of Gough and Fulton streets. Last week, Cruise launched its commercial service in the city. The rides do not have a human safety driver and can only operate late in the evening.
There was an issue with some of the vehicles that caused them to cluster together. We apologize to anyone who was affected by the problem.
The startup won the first taxi permit in a major US city and began offering free rides in February. Early reviews from Cruise passengers poured in after the service was launched. The passenger said that his car took a long route to get to his house. A passenger left a cash tip for the car and seemed to have a better experience than the driver.
I got to ride in a @Cruise car (named Falafel) as an early paying customer this week! Falafel was an excellent driver and the whole ride felt safe and smooth. I couldn’t find an option to tip Falafel so I just left some coins in the cup holder - hope that’s ok. pic.twitter.com/OYnyTyleYl
— Rob Zimmerman (@robmzimmerman) June 26, 2022
The traffic jam this week seems to be Cruise's first major stumbling block. Police stopped a car for not having its headlights on. The officers were unsure of how to proceed after they discovered there was no one in the car.
Any collision that involves property damage, bodily harm or death must be reported to the Department of Motor Vehicles. There have been 18 reports regarding Cruise vehicles this year.
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