One of the leading travel management companies in the world has grown from a small company. Rehan Ali is the CEO of the organization that will host the World Cup in 2022.
BTN asked how the group got started.
RA: Tawfeeq Travel group was formed in 2009 under the patronage of Abdullah Al Mustafawi Al Hashemi. Our group company AL Hashemi is a renowned organisation in Qatar, dating back more than 60 years. From humble beginnings with seven staff and a small office 10 years ago, Tawfeeq Travel Group has witnessed significant growth to emerge as a leading travel management company in Qatar with a focus on offering industry leading service to our customers.
What have your operations been like since you started?
RA: Travel is getting increasingly complex with technology and innovations. When we started we were just a corporate travel agent but then our business has matured into several verticals related to travel. Today we represent American Express – GBT, NDC for Sabre in Qatar, 18 retail outlets spread all across Qatar, B2B – ezytrip.com extending our reach for more than 75 agents and a fully fledged DMC aiding the vision of government to promote business into Qatar. We also are GSA for six leading airlines in Qatar.
Can you tell me about the current status of inbound tourism toQatar? Do you know when the recovery from the Pandemic will begin?
RA: Inbound tourism has shown positive surge in the business, with FIFA round the corner there is a flow of visitors. Qatar Tourism Authority has been successfully hosting several events and festivals to lure more and more tourist into Qatar. The visa on arrival facility has been extended to more than 90 nationalities which in turn is adding more inbound business.
Since the beginning of October, our numbers have grown to pre-pandemic levels as we continue to surge and make the most of the opportunities available.
As the world reopens to travel, what trends do you think will emerge?
RA: It is glad to see the business recovering and happy to see Qatar taking the lead in the region. There is extensive business travel happening since the endemic as everyone wants to connect and catch up on the various business opportunities. One of the key trend is passengers preferring to travel more in premium and stay in premium hotels in order to be cautious of coming in close interaction with busy places. Since some countries have still not gone away with entire restrictions there is a it of hassle for business travellers as they need to ensure the different rules applied in each country as compared to pre-covid.
What is your role in hosting the world cup?
RA: We are a fully fledged DMC and we are working closely with Qatar tourism to facilitate accommodation and transportation for varied groups coming from different parts of the world.
What ways do you think the World Cup will help the travel and tourism sector in the country?
RA: FIFA World Cup is the biggest event on earth and it has set the stage for Qatar to showcase as just not a country which is rich in oil and gas but also has lots to offer as a MICE destination as well as for tourist. More and more cruise ships want to add Qatar to their itineraries, which is excellent for tourism. Before pandemic Qatar had close to 300K visitors through different cruise ships.
BTN: Can you tell us about Tawfeeq Travel and the services you now offer? RA: We offer bespoke services to our customer to make their travel experience memorable. Amongst the key services offered by TT in Qatar are as follows – Account Management, On Site Travel Implant, Cruise Handling, DMC operations, Visa assistance, VAT Reclaim Services, Travel Insurance, E-Ticket Tracker, Air and Non-air GSA handling, Limousine & Air Charter
Security Travel advice, 24 Hour Contact Center, Hotel Booking
Which areas of travel do you like the most?
RA: Service!! I feel this is of utmost importance, you are selling an experience which will eventually become a memory and it all starts how you connect and extend your assistance to the travellers.
All Rights Reserved © 2024
