In December of last year, the U.S. was the location for a limited test of a new report flow that was designed to improve the process of flagging offensive or dangerous content on the site. A 50% increase in the number of actionable reports led to more bad stuff being removed. The new ReportTweet update is rolling out around the world.
It looks like it's only in English, and it hasn't turned on any local versions of the report that would respond to issues more common in one region over another We want to know if those will be addressed in the future.
At a crucial time for the company, the switch is going to happen. Content moderation is a big problem for social media companies and they have had to face federal investigations in several countries.
There are many people who are hired on contract who are not working in safe conditions and have to go through many posts in an hour. The format of the submitted report might not help them give the full context of the situation, forcing them to ignore it or take the wrong action.
The issue has caused a lot of headaches for the company. Not only is it a go-to platform for many when it comes to hot takes, a honeypot when it comes to troll and offensive commenting, but the company is often slammed for being slow to respond to people's complaints.
Now in the middle of a would-be acquisition process that has in part highlighted suspect content and accounts hosted on the platform, and which could itself spur a significant change in its moderation policies, it wants us to know that it is on it.
You can provide more context when you report a Tweets. There were limited choices in terms of categories describing why a post should be taken down. It was more about figuring out what rule atweet might be breaking.
There are options to report in the older flow.
The new reporting process allows you to give more information about how a message might be affecting someone. You can choose from a number of options to frame the context of the alleged abuse. Each screen has an option on the page.
There is a new reporting flow on the social networking site.
At the end of the process, you will be given a summary of what rule the report may be breaking. You can change the rule if you think it isn't the right one. Additional context can be provided through a text box.
You can now give additional context for your report.
It should be easier to report for more people. The previous incarnation of the experience made it difficult for people to figure out what the policy was when they saw something disturbing or wanted to report it.
When it comes to reporting, we enforce based on terms of service violations as defined in the rules. Renna Al-Yassini said in December that the majority of what people are reporting fall within a much larger gray spectrum that doesn't meet the specific criteria of a violation.
The company worked with different people to come up with a new flow. The new reporting data will be used to identify more trends and subcategories of harassment.
The effectiveness of the new process will be tested when it is used by people in different contexts.
The new reporting process is available on a number of mobile devices.
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