EasyJet holidays protects commission for cancelled flights

A letter has been sent to travel agents reassuring them that EasyJet will honour agent commission if a booking is canceled within 48 hours of departure.

The operator will be talking to individual agent groups about how to manage this.

A letter of apology was sent to the trade after the disruption caused to travel agents' clients.

Several airlines canceled hundreds of flights over the half- term holiday. The airline axed 80 flights on Sunday and then cut 35 flights on Tuesday.

The letter to the trade is in response to chaotic scenes at UK airports.

The commercial director at easyJet holidays said that they would honour any agent commission if a booking is canceled within 48 hours of departure. We will talk to the individual agent groups about how this will be handled.

We are reviewing how we can pre-emptively mitigate the necessity for short term cancellation and will be in touch with our trade partners soon as to how this will work.

The tour operation has come in for a lot of criticism from agents due to the lack of notice of cancellation and difficulties in getting hold of staff.

According to Travel Weekly, agents feel let down by the company and are concerned that the disruption could affect future bookings.

Holidaysplease homeworker Ally Streeter is worried about her future bookings after her clients were stuck at the airport after their flight was canceled. It has been a let down. I'm not looking forward to the summer.

Some of the people who were impacted were already in the resort. The disappointment this may have caused for our customers and our partner is something we don't underestimate.

We never want to cancel or disrupt any customer's holidays at such short notice and we always investigate all other options before doing so, as we appreciate the concern this causes for customers and the additional work it creates for agents.

We try to give you as much notice as possible when holidays are changed. The situation that has unfolded in recent days has made it difficult for us to be more proactive.

He said that the Holidays Operations Centre has faced a lot of calls.

We know this is not the standard expected of us, nor is it the standard we set ourselves, so we are putting measures in place to make sure we have more resources available for such situations.

There are different policies for different types of cancellation.