We are writing to you because we are desperate. Our wedding anniversary is in July, so my husband and I booked flights to the island nation.

We were under the impression that passport details had to be input at the same time when we booked my passport.

When my passport expires in August, I applied for a new one in my husband's name.

I was told to email a copy of my passport and marriage certificate after we contacted Opodo. The airlines that did not allow this type of change were British Airways andQatar Airways.

We were told to email copies of my passport and marriage certificate after we contacted BA. When I followed it up, I was told to contact Opodo.

There was no reply from Genesis.

We should try that airline because we were told that our flights were being operated by a different airline. We were told by the airline that it couldn't do anything because we booked through Opodo.

Opodo suggested that we cancel the flights and get a refund. The cancellation fee is 1,212 dollars. We don't know what to do at the moment. We don't have enough money to purchase a new ticket.

It's Bristol.

It took another fortnight to sort this out after you were passed from pillar to post.

Changes to flight tickets need to be approved by the carrier that owns the ticket. The booking includes codeshare flights, which means that some British Airways marketed flights in the itinerary are actually operated by its partnerQatar Airways.

British Airways allowed a new ticket to be issued with the customer's updated name after our intervention. We will cover the cost of the change as a goodwill gesture.

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