With almost 250 flights canceled today alone, Saturday, May 28, 2022, the customer service agents who officially represent Delta Air Lines during what is becoming a frustrating Memorial Day weekend seem to be feeling the pressure, as at least one of them allegedly snapped back at a customer who has supposedly been waiting on the telephone on hold for greater than two hours.
When a person who identifies as Edo posted a message on the social networking site saying they were waiting for Daisy at Delta. Delta Air Lines responded to the question "What is happening?" with a message on its official account.
Can you calm down and allow me some time to work please ??
Can you calm down and allow me some time to work please ??
— Delta (@Delta) May 28, 2022
The problem was eventually resolved to the satisfaction of Edo, but not without criticism from others on how this part of the issue was handled.
@delta as an air line has lost their way. Management took their eye off the keep climbing ball and went into free fall. Issue #1 is the pilots. Kudos for whomever convinced management to reduce their schedule to a size they can operate.
— FromMyWindow5408 (@window5408) May 28, 2022
The user wrote that the air line has lost their way. Management took their eye off the ball and fell down. The first issue is about the pilots. Management should be applauded for reducing their schedule to a size they can operate in.
Wow @Delta that comment sure doesn’t make you look good, and I am a loyal customer, but you guys have been really bad in the last month. Telling a customer to calm down is pretty unacceptable. Especially what most customers are going thru with you guys as of late. Poor service
— Mike Mihelich (@mihelich_mike) May 28, 2022
I am a loyal customer, but you guys have been really bad in the last month, and that comment sure doesn't make you look good. It's not okay to tell a customer to calm down. As of late, most customers are going with you guys. Poor service.
There were other reactions by users of the social media site.
The screen shot of the discussion appears below if it is deleted.
In order to minimize disruptions, Delta Air Lines will reduce service by approximately 100 flights per day from Friday, July 1, 2022.
Expect more problems and issues.
I have visited the social media department of Delta Air Lines in person, and the group is comprised of professional employees who have responded to customers in a timely manner. They keep a record of how the airline is discussed and to mitigate any problems or issues that may arise.
In my opinion, the response from Delta Air Lines was unacceptable. I don't care how many flights have been canceled or how many flights have been delayed, I just want the employee to be happy. The company has an obligation to make sure that everything is right again and that the customer is whole, if the problem is the fault of the company and not the customer.
A person who is employed in a position which faces customers must do everything reasonably possible to professionally resolve issues for the customer who is not at fault.
Brian Cohen has a photograph.
In order to minimize disruptions, Delta Air Lines will reduce service by 100 flights per day from Friday, July 1, 2022.
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