Instacart’s new rating system filters out scores from hard-to-please customers

The new rating system for shoppers acknowledges that you can't please everyone. It now filters out ratings from customers who rate their shoppers lower than five stars. The new system is designed to promote a fair experience for the shoppers tasked with delivering groceries to users.

Most Karens wouldn't stoop to that level of protection that Instacart promised last month. The company will cover the tip up to $10 but will still side with the customer if they report the worker for something.

This most recent update might help keep shoppers away from tip-baiters, as they can now give feedback on a customer following an order. If a shopper says a customer was rude, they will be able to block them from future orders. It's not an ideal situation, especially if a driver gets tip-baited and isn't able to recover their tip, but blocking them does prevent drivers from serving that customer again.

Image: Instacart

The company is changing the way it assigns its name to multiple orders at one store. Previously, drivers with five-star ratings would get first dibs on a batches, giving them the chance to fulfill more orders and earn more money. The first shot at accepting a bunch will be given to shoppers with at least five stars.

Outside of changing its rating system and response to customers, Instacart is introducing a couple of other features meant to help shoppers pick up batches more frequently. The update will alert shoppers if they are in an ideal location to receive a batches if the driver is close to the store. Instacart will let drivers know if they have a better chance of getting a batches at another nearby store, if they should expect a batches at their location soon, and if they should expect a batches at their location soon.

The past policy that let users pull tips away three days after receiving an order has made some progress. Customers can only change their tips up to 24 hours after their order arrives, and while that is more than enough time to allow for tip-baiting, Instacart workers will at least get a little more control over who they serve.