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Apple Your Rights Online

Msmash posted on Tuesday May 24, 2022, from the closer-look dept.

An anonymous reader shares a report: Last month, Apple launched its Self-Service Repair program, letting US customers fix broken screens, batteries, and cameras on the latest iPhones using Apple's own parts and tools for the first time ever. I couldn't wait. I'd never successfully repaired a phone. This time, armed with an official repair manual and genuine parts, I'd make it right. That Apple would even let me buy those parts, much less read its manuals and rent its tools, is a major change of pace for the company. For years, Apple has been lobbying to suppress right-to-repair policies around the country, with the company accused of doing everything it can to keep customers from repairing their own phones. It's easy to see this as a huge moment for DIY advocates. But having tried the repair process, I actually can't recommend it at all -- and I have a sneaking suspicion that Apple likes it that way.

If you opt for the kit, you will find instructions for Apple's own tools in the repair manual, which is a far cry from traditional do-it-yourself methods. If you want, you can buy a battery. I was expecting a small box of screwdrivers, spudgers, and pliers from Apple, since I own a mini iPhone. I found two giant cases of tools on my porch. I was not sure how big and heavy they were considering Apple paying to ship them both ways. I took those cases to our office by taking them on a train to San Francisco. I put everything on a table.


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