Conditions Onboard Air France Flights Are ‘Cataclysmic’ and ‘Deplorable’ Claims Flight Attendant Union

The Air France flight attendant union claims that conditions on flights are getting worse because of the rising number of issues affecting passengers and crew.

For several weeks, discontent has been rising among the cabin crew members who find themselves confronted with numerous irritants and spend a large part of their apology to customers.

The reality of the job is that of apologizing to the customer for the poor quality of the service offered.

Once in the air, good magicians as we are, we are not miracle workers.

Air France is about to launch a major marketing campaign to promote its "move upmarket" with a new Business Class seat and improved catering.

The improvements haven't been found on Air France flights yet. Catering problems have become a big issue in recent months, while the number of broken seats and other faulty onboard equipment has exploded.

The union warns that working conditions may become a major sticking point when the collective bargaining agreement is re-negotiated.

The situation could get worse before it gets better. On Saturday, Air France sent out a company-wide text message asking flight attendants to delay their vacations in July and August due to a shortage of available staff.

Many of the issues affecting Air France are being felt across the global airline industry with most problems connected with the ramp-up of operations as travel demand rebounded after the end of the Pandemic-era travel restrictions.

As the industry emerges from the Pandemic, workers are more and more eager to return the sacrifice that the industry said were necessary to survive. Strike action has been threatened at British Airways, as well as at a number of airlines.

Air France was hit by a wave of strike action in a row over pay and working conditions. Before a long-term agreement was reached, the estimated cost of the strikes was over 500 million dollars.

As an international flight attendant, Maszczynski worked for the most prominent airline in the Middle East and has been flying for a well-known European airline during the COVID-19 Pandemic. Matt is an expert in passenger experience and human-centered stories. Constantly keeping an ear close to the ground, Matt's industry insights, analysis and news coverage is often relied upon by some of the biggest names in journalism.