Look happy! Your job is dependent on it.
Human rights experts are worried about the plans to develop emotion detection software for its products. The company announced plans for the tech in April, arguing that emotion and sentiment could drive sales and productivity. It should be measured on a scale.
Sales reps and managers can use sentiment to assess the emotional affect of a customer. A sentiment score greater than 61 and an engagement score greater than 50 are recommended.
Great.
The scene in A Clockwork Orange where people on the other side of the screen feel the same way as the one on the other side is what Zoom wants to report back to customers.
Experts aren't pleased. The American Civil Liberties Union and the Muslim Justice League signed an open letter declaring the software a potential violation of human rights.
The director of campaigns at Fight for the Future said in the letter that the feature will discriminate against people of certain ethnicities and people with disabilities.
According to the news outlet, the deputy director of the American Civil Liberties Union Speech, Privacy, and Technology Project called the artificial intelligence behind the tech junk science.
There is no good reason for Zoom to mine its users for facial expressions, vocal tones and eye movements.
The outlet had a request for comment.
The most ominous potential for the tech is allowing bosses to spy on employees.
Imagine being written up at work for not being engaged at work. It is cruel in an age where Zoom is real. It is exhausting to fix your face, hair and expressions in the privacy of your own home for hours on end when you are working from home.
What the hell? This is not a good idea for bosses who want to squeeze more effort from tired workers.
There are more mental health needs.
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