What to Do If You Can't Log In to Your Google Account

If you just focus and plow through for the next eight hours, you can meet an important end-of-week work deadline. Skip lunch? Check. Is it possible to turn off social media? Check. To get moving on this, you need to log in to your email accounts with the other services.

If you are like many of us, you rely on the productivity tools in the suite of business, academic, and personal tools, it is the moment that can bring your day to a screeching halt. You can't log in to your account if it's due to a change in password, a hacking of your account, or something else.

What now?

The web has a lot of information on what to do in this situation, from turning off two-factor authentication to tapping your password manager.

We decided to ask the company what happens when users can't get in and what steps they should take to recover their account, instead of using Search. We were guided through our questions by the director of account safety and security.

How do you get the accounts to be disabled?

Let's try to understand why you are in this situation.

Kim says there are three main scenarios where a user can not get into their account. The user losing their credentials is the first thing. It could be that you forgot your password, you changed your password on one device and forgot to reenter it on another device, or any other number of credential gaffes.

The second scenario is when a user's account is disabled because of suspected hacking.

The third scenario is that an account is suspended for violating policies. If a user has posted abusive content, or their email address is involved in a fraudulent activity, those are some of the possible reasons for an account to be disabled over a policy issue.

I know why I'm locked out. What can I do?

If you have a password or credentials issue, you can either go through theForgot email link below the login prompt or use the automated account recovery process.

You should use the Account Recovery tool if your account is suspected of being hijacked. Kim encourages everyone to add a recovery phone number to their account.