Target experienced a global computer system outage Saturday that put cash registers out of commission for much of the day.
Customers across the country have reported that Target employees were advising them that the retailer’s payment system was down, causing long lines to form in many locations, according to reports on Twitter Based on reports from social media, the outage began sometime early Saturday afternoon.
Wow chaos at #Target – registers reportedly down across the country. Current estimate of outage almost an hour. Anyone else seeing this? #pos #retailtech #retail pic.twitter.com/h5kKrkYCCm
– Chris Walton (@OmniTalk) June 15, 2019
@Target you’ve got a mess on your hands at some Chicago stores. Your systems are down, dozens of people waiting to check out and you’re not answering managers calls to corporate…. pic.twitter.com/V2bPEAgFLr
– LAF (@lowlyann) June 15, 2019
Consumers described hours-long lines and confusion in stores across the country, with some saying that Target employees had turned away customers for two hours. Throughout the day, the outage trended on Twitter and spurred multiple hashtags including #targetdown, #targetshutdown, #TARGETGEDDON and #TargetApocalypse2019.
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Another customer said that they waited on line for 30 minutes only to find out that cashiers couldn’t handle any transactions. Stores were crowded with weekend shoppers, including those looking to purchasegifts for Father’s Day. On its website, the retailer was advertising Father’s Day discounts on grills and patio furniture, with the option of free in-store pickup for orders placed online.
Late Saturday afternoon, Target told MarketWatch that its registers were fully back online and guests were able to resume purchasing their merchandise again in all stores.
“The temporary outage earlier today was the result of an internal technology issue that lasted for approximately two hours,” a company spokeswoman said. “Our technology team worked quickly to identify and fix the issue, and we apologize for the inconvenience and frustration this caused for our guests.”
The spokeswoman added that the incident was not a data breach or security-related issue and that no guest information was compromised. The retailer experienced a major data breach in 2013, prompting $18.5 million settlement.
We are aware of a systems issue in store and are working as quickly as possible to get this fixed. Thank you for your patience!
– AskTarget (@AskTarget) June 15, 2019
During the outage, some customers reported that store employees were offering discounts, beverages and snacks to those waiting in the long lines that have formed since the system outage began.
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The incident also prompted a slew of humorous reactions from people waiting to complete their purchases, with some comparing the incident to the apocalypse or the Fyre Festival.
Me when the manager says “it’s a global issue. All registers are down.” #target #getoutNOW pic.twitter.com/4QdT8FKcPM
– Geena Driven (@GeenaDriven) June 15, 2019
Yo, I’m at target and it just became Fyre Fest.
– Samuel Arias (@imsamarias) June 15, 2019
Target’s registers being down is the Fyre Fest of 2019 pic.twitter.com/GEx2Okw7me
– Ariana (@arianafeller) June 15, 2019
There’s only one person who can save Target right now #targetdown pic.twitter.com/U9dGWNNkXc
– Puma (@jasonapuma_) June 15, 2019
Earlier this week, Target announced that it would begin offering same-day delivery for thousands of items for $9.99 per order, in a bid to compete with the free same-day and next-day delivery options offered by Amazon and Walmart .
Shares of Target are up 14.52% over the past three months. Comparatively, the Dow Jones Industrial Average and S&P 500 are up 0.93% and 2.29% over that same period of time.