The latest version of the app has fixed a bug that prevented a small number of users from calling emergency services if they had Microsoft Teams installed.
The bug was confirmed by the search engine and it was able to replicate it under a limited set of circumstances. The company determined that the issue was caused by a reaction between the Microsoft Teams app and the operating system. The issue was prioritized by both Microsoft and Google, and there would be an update to Teams to address it.
On its side, the company said it would be releasing an update to the operating system. The company encouraged users with Teams installed on any device that is running the latest version of the OS to update the app as soon as possible, even though it was only aware of one user that had been affected by the bug. Users were advised to uninstall and reinstall Teams before Microsoft updated the app.
The bug was flagged by a user on the internet. They had to call emergency services because they thought their grandmother was having a stroke. The phone froze after one ring, even though the call was in the background, according to the user. The user said that they were told that their location had been sent to emergency services, but they were unable to speak to an emergency services operator.
The user decided to call the emergency services after failing to get a response. They noted that they don't have a landline at home and need to be able to trust their phone to make emergency calls.
