There are several ways to reach Google if you need help with a Google-related problem.
Google offers a number for customer service that you can call. However, it will mostly direct you through automated menus to take you to online resources.
You can access a vast archive of online support via Google Support tutorials or Community help forums. This will assist you in solving your problems.
For more stories, visit Insider's Tech Reference Library.
Receive the most recent tech news and innovations every day directly to your inbox Loading Click Sign up to receive marketing emails and other offers from Insider.
Google won't talk to you, so don't take it personally. It's partly because they would be insanely busy running a customer service call center that relies on employees, since hundreds of millions of people use Google every day.
Google is also concerned about your security and won't allow you to reset passwords or recover accounts over the phone.
How do you contact Google? These are just a few of the options.
Call 650-253-0000 to speak with Google customer service. This number will take you to "the Googleplex", an operator service that is located at Google's Mountain View headquarters.
The automated menu will direct you to other menus by calling the number. Most often, your call will end in a recorded voice telling your which website to visit to resolve your problem. Sometimes, you might be connected to a human customer representative.
Googleplex's working hours are Monday through Friday, 8 am to 5pm PST. You won't reach a human representative if you call after these hours if you call outside of those hours. Instead, you will be guided through menus by a recorded voice.
Important: Do not call any other "Google" numbers you find online. Any other numbers than the ones listed above are likely to be scams. The old customer service number, 855-836-1987 from Google, has been removed and you will be taken to a recorded message. This is an obvious scam.
How to contact Google Support online
Google has likely encountered most of the issues you will encounter while using it, whether it is a problem with Gmail, Google Chrome browser or Google Maps.
Google staff members write tutorials about common issues. There are also forums for users that address myriad problems. How to find the former.
1. Log in to your Google account and then visit support.google.com.
2. The search bar will appear in the middle of your screen. This allows you to type your issue into it.
3. Click the icon if you have a problem using one of these products like YouTube or Google Chrome. In the search bar, you can briefly describe your problem. You can also click on the blue arrow below the nine icons to view dozens more icons.
Click the icon to view specific products or search for specific issues. Steven John/Business Insider
4. Each icon's page will include a list of common problems users face, so you can search for your problem there.
How to use Google Community Help forums
You can search through Google's content to find the information you require, or ask its forums.
1. Click the icon of the Google service or product you are interested in on support.google.com.
2. Click the word "Community" on the next page. It is located near the top of the screen.
To purchase a product, click the Community tab of the Google Support page. Steven John/Business Insider
2. On the Community page, there will be many categories and many answers to questions; you can browse the pages or enter a question in the search bar that auto-fills with Describe your problem.
3. You can click the blue words "Ask now" to ask a question to the community in the box at bottom of the section Featured posts on the Community page.
Click on Ask Now. Insider
