It was time to go back to the US on LATAM after a disappointing experience with Copa Airlines. LATAM has a new Boeing 767 business class. The experience exceeded my expectations and I wanted to share it with you.

LATAM’s new business class cabin is great

LATAM is working on installing a new business class product throughout its long haul fleet, and almost all Boeing 767s have these seats Business class hard product is hard to find on the 767. Business class has a noticeable difference in the plane's cabin.

This is the most elegant cabin finish I have ever seen, and it was installed by LATAM. The design was great, from the colors to the patterns behind the seats. The cabin was in great shape.

LATAM business class cabin Boeing 767-300
LATAM business class cabin Boeing 767-300

The seats are narrow but not as narrow as United's 767 Polaris.

LATAM business class seats Boeing 767-300

Context is important in the competitive landscape. The standard first class seats you would find on domestic flights are available on American's flights to Arequipa.

On a redeye leaving at 1AM and arriving at 7AM, I didn't care about the lack of wi-fi on the LATAM 767s. There was a lot of movies and TV shows to choose from.

LATAM business class entertainment system

LATAM’s soft product was good as well

The soft product was more comprehensive than I anticipated. Business class passengers were given a colorful kit that was wellstocked.

LATAM business class amenity kit

There was a soft pillow, blanket, and mattress pad.

LATAM business class bedding

Dinner was served on a single tray with a cheese plate, bread, and dessert.

LATAM business class meal

A sandwich was served before the plane touched down.

LATAM business class meal

Bottom line

In terms of the hard and soft product, my last flight on LATAM was terrible. This flight was very good and the airline has come a long way.

The trip took a turn for the better with this flight.

What was it like to fly in LATAM's business class?

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