The airline used to be a 5-star airline. There's some justice in the world.
Skytrax awarded a 5-star rating to Lufthansa in December of last year, making it one of just 10 airlines to have that rating. Less than two weeks after the airline revealed it would introduce a new business class product, it received a 5-star rating.
This was a rating that Lufthansa was very proud of, and it seemed like the focus was on promoting how it was a 5-star airline, rather than actually working on being a 5-star airline.
There is an update on that front as of June 2022. The Skytrax 5-star airlines are based in Asia. There are many airlines, from All Nippon Airways to Cathay Pacific.
Skytrax lost its credibility when it gave five stars to the airline. Skytrax has a business model that needs to be understood. Skytrax issues star ratings for both airlines and airports, but also offers consulting services for airlines and airports, in the form of "audits."
Skytrax couldn't keep its story straight when it came to awarding Lufthansa's ranking Skytrax's CEO explained at the time that the main reason that Lufthansa received a 5-star rating was because of the following.
“A key factor behind Lufthansa gaining 5-Star Airline Certification is the recently announced new business class cabin and seat that will be delivered when the airline receives their first Boeing 777X aircraft.”
Skytrax stated how star ratings were determined.
“The consistency of an airline’s Product and service is a critical issue within their final Rating, and detailed focus is applied to the delivered realities. Particular attention is applied to the quality and consistency of cabin seating, IFE systems and associated cabin products. An airline offering less than 80% fleet-wide product consistency may find these conditions will have a negative impact on their final quality rating determination.”
If an airline has less than 80% consistency, it could find that those conditions lead to a negative impact on the final rating. A product that was supposed to be rolled out in 2020 was one of the factors that helped the airline get a 5-star rating. Even though this product will only be launched in 2023, it will be at least 20 years before 80% of the long haul fleet features these seats.
I don't think I need to say much more.
It was first awarded a 5-star rating by Skytrax. The new business class, which was still years away from entering service, was one of the factors that led to the awarding of this. Five years later, the new product hasn't been introduced by the airline.
What do you think about the Skytrax rating being lost by Lufthansa?
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